Security Operations
Built to Defend
Design, deploy, and operationalise a world-class SOC — from tooling and detection engineering to analyst training and 24/7 monitoring.
We don't just deploy SOC tooling — we build operating models with detection content, trained analysts, documented playbooks, and measurable KPIs.
Tooling We Deploy & Integrate
SOC Technology Stack We Work With
Full-stack SOC tooling from SIEM and EDR through SOAR, threat intelligence, and case management.
SIEM (Splunk, Sentinel, Elastic)
Log aggregation, correlation, and detection — the core visibility platform for every SOC we build.
EDR (CrowdStrike, SentinelOne, Defender)
Endpoint detection and response providing host-level telemetry, containment, and forensic investigation.
SOAR (Cortex XSOAR, Sentinel Playbooks)
Security orchestration and automated response to enrich alerts, contain threats, and coordinate workflows.
Threat Intelligence Platforms
Curated intel from OSINT, commercial, and dark web sources integrated into detection and enrichment pipelines.
Ticketing & Case Management
ServiceNow, Jira, or custom case management for alert tracking, escalation, and post-incident documentation.
Vulnerability & Asset Management
Qualys, Tenable, or Rapid7 integrated for asset context, vulnerability enrichment, and risk-based prioritisation.
The Plaidnox Difference
Why Enablement Matters as Much as the Technology
SIEM deployed but analysts are drowning in false positives with no tuning process
Playbooks exist on paper but have never been tested under realistic conditions
Tier 1 analysts escalate everything because they lack investigation skills
No KPI tracking so leadership has no visibility into whether the SOC is improving
Most SOCs fail because tooling is deployed without the detection content, trained analysts, and operational processes needed to make it effective.
Building detection content that is tested, tuned, and mapped to your actual threat landscape
Training analysts through purple team exercises — not just slide decks
Establishing KPIs and continuous improvement cycles so the SOC gets better every month
Documenting playbooks that are practical, tested, and maintained as living documents
The result is a SOC that detects real threats, responds effectively, and improves continuously — because your team has the skills, content, and processes to run it.
What We Build
SOC Capabilities
From 24/7 monitoring to purple team exercises — complete security operations enablement.
24/7 Security Monitoring
We design and operationalise round-the-clock monitoring with tiered alert escalation, shift handover procedures, and analyst workload management. Monitoring covers endpoints, network, cloud, identity, email, and SaaS layers — with every alert triaged against enriched context including asset criticality, user risk, and threat intelligence. Monitoring is not just about watching dashboards — it is about having defined triage procedures, escalation criteria, and response playbooks so that every alert is handled consistently regardless of which analyst is on shift.
Incident Detection & Response
Detection rules are built using detection-as-code practices mapped to MITRE ATT&CK techniques relevant to your threat landscape. Response procedures are documented as playbooks covering containment, investigation, eradication, recovery, and post-incident review for every major incident type. We build response playbooks collaboratively with your team — not in isolation — so the procedures are practical, tested, and understood by every analyst who might need to execute them under pressure.
SOAR Integration & Automation
Security orchestration, automation, and response workflows eliminate repetitive manual tasks — auto-enriching alerts with threat intelligence, reputation data, and asset context before an analyst even sees them. Automated containment actions (disabling accounts, isolating endpoints, blocking indicators) are available as one-click or fully automated responses with rollback mechanisms. SOAR playbooks are designed to handle the volume so your analysts can focus on the investigations that require human judgement.
Threat Intelligence Integration
Curated threat intelligence from OSINT, commercial feeds, ISACs, and dark web monitoring is integrated into detection logic, alert enrichment, and proactive hunting. Indicators of compromise are automatically matched against your telemetry. Threat actor profiles relevant to your industry are maintained and used to inform detection priorities. Intelligence is operational — it drives detection rules and hunting hypotheses, not just reports that sit in someone's inbox.
Analyst Training & Purple Team Exercises
We hire, train, and upskill SOC analysts with custom runbooks, hands-on lab exercises, tabletop scenarios, and purple team engagements. Training covers alert triage methodology, investigation techniques, log analysis, threat hunting, and incident response execution. Purple team exercises simulate real attack scenarios against your environment so analysts practice detection and response under realistic conditions — identifying gaps in tooling, processes, and skills before real attackers do.
KPI Dashboards & SLA Management
Real-time visibility into MTTD, MTTR, alert volumes, false positive rates, analyst utilisation, and detection coverage. KPIs are tracked against defined SLAs and reported monthly. Dashboards are designed for both SOC managers and executive stakeholders — operational dashboards show queue health and analyst workload, while executive dashboards show trend data, compliance posture, and mean-time metrics. KPIs drive continuous improvement — if a metric degrades, the root cause is investigated and addressed.
Our Approach
SOC Build & Enablement
From maturity assessment to continuous improvement — SOC programmes that get better over time.
SOC Maturity Assessment
We evaluate your current security operations capabilities against MITRE ATT&CK, NIST CSF, and industry benchmarks. The assessment covers people (staffing, skills, shift coverage), processes (playbooks, escalation, change management), and technology (SIEM, EDR, SOAR, ticketing). For organisations without an existing SOC, we assess the threat landscape, compliance requirements, and organisational readiness to define the right operating model — in-house, hybrid, or managed.
Design & Operating Model
We design the SOC operating model — including organisational structure, staffing model, shift schedules, tooling stack, process framework, and integration architecture. Decisions are made about what to build in-house versus what to outsource, what to automate versus what requires human judgement, and how the SOC integrates with IT operations, engineering, and business stakeholders. Every design decision is documented with rationale so the SOC can evolve as the organisation matures.
Tooling Deployment & Integration
SIEM, EDR, SOAR, threat intelligence platforms, ticketing systems, and asset management tools are deployed, integrated, and configured. Log sources are onboarded, detection rules are built and tested, SOAR playbooks are developed, and dashboards are configured. Every tool integration is validated end-to-end — from event ingestion through detection, enrichment, alert creation, triage, and response action. The tooling stack works as a system, not a collection of disconnected products.
Playbook Development & Testing
Detection rules, response playbooks, and escalation procedures are developed for your specific threat landscape. Playbooks cover every major incident type — malware, phishing, credential compromise, data exfiltration, insider threat, cloud misuse, and ransomware. Each playbook is tested through tabletop exercises and simulated attacks to validate that procedures work under realistic conditions. Playbooks are stored in version-controlled repositories and updated based on lessons learned from real incidents.
Launch, Baseline & Continuous Improvement
SOC operations are launched with defined SLAs, KPI tracking, and shift handover procedures. The first 30 days focus on baselining — tuning detection rules, suppressing known false positives, and calibrating alert thresholds. Monthly operations reviews assess KPI performance, detection gaps, and process improvements. Quarterly ATT&CK coverage reviews ensure detection content evolves with the threat landscape. The goal is a SOC that gets better every month, not one that plateaus after launch.
Where We Help
SOC Use Cases
Greenfield SOC Build & Launch
Design and operationalise a SOC from scratch — people, process, and technology — with defined SLAs and KPIs from day one.
SOC Maturity Uplift (Tier 1 → Tier 3)
Uplift existing SOC capabilities from reactive alerting to proactive threat hunting and automated response.
SIEM Migration & Replatforming
Migrate from legacy SIEM to modern platforms with zero detection gap, rebuilt detection content, and optimised ingestion.
Detection-as-Code Implementation
Implement version-controlled detection pipelines with Sigma rules, automated testing, and CI/CD deployment workflows.
Managed Detection & Response (MDR)
Plaidnox-operated detection and response with 24/7 monitoring, threat hunting, and incident response for your environment.
Cloud SOC for Multi-Cloud
Build SOC capabilities for AWS, Azure, and GCP with cloud-native detection, CSPM integration, and cloud workload monitoring.
Incident Response Retainer Setup
Establish IR readiness with pre-staged tools, defined engagement procedures, and retainer-based rapid response capability.
Compliance-Driven SOC
Build SOC operations that satisfies PCI-DSS, HIPAA, SOX, and ISO 27001 monitoring and incident response requirements.
Deliverables
What You Receive
SOC Maturity Assessment Report
Comprehensive assessment of people, process, and technology with maturity scores, gap analysis, and prioritised improvement roadmap.
SOC Operating Model & Architecture
Full documentation of organisational structure, staffing model, tooling architecture, process framework, and integration maps.
Detection Content & Playbook Library
Custom detection rules mapped to ATT&CK and response playbooks for every major incident type — tested and version-controlled.
Analyst Runbooks & Training Materials
Operational runbooks for triage, investigation, escalation, and shift handover — plus training lab exercises and tabletop scenarios.
Monthly SOC Operations Reports
Monthly reporting on MTTD, MTTR, alert volumes, detection coverage, analyst utilisation, and continuous improvement metrics.
Quarterly ATT&CK Coverage Reviews
Structured quarterly reviews of detection coverage against ATT&CK, new threat developments, and detection rule optimisation.
Build a SOC That Defends.
Not Just a SOC That Monitors.
Start with a free SOC maturity assessment and detection coverage review. Walk away with clarity on your operational gaps and a roadmap to close them.