Identity Management

Identity Is The New
Perimeter

Implement enterprise-grade identity governance, SSO, MFA, and lifecycle management — ensuring the right people have the right access at the right time across every application.

Multi-Platform ExpertiseLifecycle AutomationEnablement-First
Your Identity Landscape
User Identities
Over-provisioned, dormant, orphaned accounts
Authentication
Inconsistent MFA, password-only access gaps
Directories & Federation
Fragmented identity sources, no consolidation
Access Governance
No certifications, stale entitlements, SoD gaps
Plaidnox Identity Enablement

We don't just deploy IAM platforms — we build the governance programme, automate lifecycle workflows, and enable your team to manage identity at scale.

80% Ticket Reduction
Automated provisioning & self-service
80%
Reduction in Access Tickets
Automated provisioning and self-service
< 15min
Average Provisioning Time
From request to access, fully automated
100%
MFA Coverage for Critical Apps
Adaptive, phishing-resistant factors
99.99%
SSO Availability
Highly available federated authentication

Platforms We Deploy & Manage

IAM Platforms We Work With

Multi-platform expertise across enterprise identity, governance, and customer identity solutions.

Microsoft Entra ID (Azure AD)

Cloud-native identity with Conditional Access, PIM, Identity Protection, and deep Microsoft ecosystem integration.

Okta Workforce Identity

Enterprise IAM platform with Universal Directory, Lifecycle Management, adaptive MFA, and extensive SSO catalogue.

SailPoint IdentityNow

Identity governance and administration with AI-driven access recommendations, certifications, and SoD policy enforcement.

Ping Identity

Enterprise federation and SSO with PingFederate, PingAccess, and PingOne for workforce and customer identity.

CyberArk Identity

Identity security converging IAM and PAM with workforce SSO, endpoint MFA, and secure web sessions.

OneLogin / ForgeRock

Flexible identity platforms for workforce and customer identity with directory integration and developer-friendly APIs.

The Plaidnox Difference

Why Enablement Matters as Much as the Technology

Why Identity Programmes Fail

IAM platforms are deployed but governance workflows are never operationalised

Access accumulates over time because nobody runs certification campaigns

MFA is deployed for some apps but gaps remain for high-risk systems

Joiner-Mover-Leaver processes are manual and inconsistently followed

Most IAM deployments fail not because of the technology but because operational disciplines, governance processes, and team enablement are treated as afterthoughts.

How Plaidnox Is Different

Building governance workflows your team operates — not just deploying a platform

Training IAM analysts to run certifications, manage lifecycle, and troubleshoot independently

Automating provisioning so access changes happen without manual tickets or delays

Establishing identity health metrics your team tracks and improves over time

The result is an identity programme that matures over time because your team owns and operates it — with the processes, documentation, and skills to sustain it.

What We Deploy

Identity Management Capabilities

From SSO and MFA to full identity governance — complete IAM enablement.

Identity Governance & Administration (IGA)

We implement full identity governance programmes covering automated user provisioning, access certifications, role mining, and lifecycle management. Joiner-Mover-Leaver workflows are built to automate identity changes from HR systems through connectors to downstream applications — ensuring that when someone joins, changes role, or leaves, their access is updated automatically without manual tickets. Access certification campaigns are configured with manager attestation, risk-based prioritisation, and escalation workflows so that every entitlement is reviewed on a regular cadence.

Single Sign-On (SSO) & Federation

Federated authentication using SAML 2.0, OpenID Connect, and OAuth 2.0 across cloud, on-premises, and SaaS applications. We configure SSO for hundreds of applications, integrate with your directory services, and design session management policies that balance security with user experience. For organisations with complex federation requirements — multi-domain, B2B partner access, or cross-tenant configurations — we design and deploy the full federation architecture including trust relationships, claims mapping, and protocol translation.

Multi-Factor Authentication (MFA)

Adaptive MFA deployment with FIDO2 security keys, push notifications, OTP, biometrics, and certificate-based authentication. We design MFA policies that account for user risk, device trust, location, and application sensitivity — deploying phishing-resistant factors for privileged users and high-risk scenarios while keeping standard authentication frictionless. MFA is rolled out in phases with user communication, self-service registration, and help desk enablement to ensure adoption without disruption.

Access Reviews & Certifications

Automated periodic access reviews with configurable review scopes, manager attestation, risk-based prioritisation, and auto-revocation. We build certification campaigns that cover both application entitlements and role assignments, with segregation of duties (SoD) rules that flag conflicting access for review. Reports are generated for audit evidence, and remediation workflows are integrated so that revoked access is actually removed — not just flagged in a spreadsheet.

Zero Trust Identity Architecture

Continuous identity verification with device trust, location awareness, impossible travel detection, and behavioural risk scoring. We design Conditional Access and adaptive authentication policies that evaluate risk signals in real-time and step up authentication when anomalies are detected. Identity Threat Detection and Response (ITDR) is integrated to detect credential theft, token replay, and identity-based attacks that bypass traditional controls.

Directory & Federation Services

Deployment and consolidation of directory services including Microsoft Entra ID, Okta Universal Directory, Active Directory, and LDAP — with cross-domain federation and B2B/B2C identity architectures. For organisations consolidating directories after acquisitions, or migrating from on-premises AD to cloud-native identity, we design and execute migration strategies that maintain access continuity while modernising the identity platform.

Our Approach

Identity Deployment & Enablement

From assessment to continuous governance — identity programmes that mature over time.

01

Identity Landscape Assessment

We map all identity sources, directories, applications, entitlements, and authentication flows across your organisation. Shadow IT discovery identifies unmanaged SaaS applications and rogue identity providers. Entitlement analysis identifies over-provisioned accounts, orphaned identities, and dormant access. For organisations with compliance obligations, we assess alignment with SOX, HIPAA, SOC 2, and ISO 27001 identity requirements and produce a GAP analysis with prioritised remediation.

02

Architecture & Platform Design

We design the IAM architecture — Okta, Microsoft Entra ID, SailPoint, Ping Identity, or CyberArk Identity — aligned to your technology stack, compliance needs, and operational maturity. Architecture decisions cover directory strategy, authentication flow design, federation topology, provisioning connector requirements, and governance policy design. Every design decision is documented and reviewed with your team so the rationale is understood.

03

Implementation & Integration

SSO, MFA, provisioning connectors, and governance workflows are deployed in phases with application onboarding prioritised by risk and impact. We integrate with HR systems for lifecycle automation, configure application connectors for provisioning, and build self-service portals for access requests. Testing is rigorous — every authentication flow, provisioning connector, and governance workflow is validated before production deployment.

04

Policy & Governance Configuration

Conditional Access policies, certification campaigns, segregation of duties rules, and role-based access control (RBAC) models are configured and validated. Policies are designed to be enforceable without creating excessive friction — balancing security requirements with operational reality. Governance workflows are tested with real stakeholders to ensure certification campaigns and access request processes are practical and maintainable.

05

Monitoring & Continuous Improvement

Ongoing access analytics, orphaned account cleanup, identity risk scoring, and certification campaign management ensure your identity programme stays current as your organisation evolves. We provide monthly identity health reports, quarterly access reviews, and continuous tuning of authentication and governance policies. The goal is an identity programme your team can operate with confidence, not one that requires external consultants to maintain.

Where We Help

Identity Use Cases

Enterprise SSO & MFA Rollout

Deploy federated SSO and adaptive MFA across all enterprise applications with phased onboarding and user enablement.

Identity Governance (IGA) Implementation

Implement SailPoint, Okta, or Entra ID Governance with automated certifications, lifecycle management, and SoD enforcement.

Zero Trust Identity Architecture

Design and deploy continuous verification with Conditional Access, device trust, and identity threat detection and response (ITDR).

Joiner-Mover-Leaver Automation

Automate identity lifecycle from HR events through provisioning connectors to downstream applications — eliminating manual access tickets.

Orphaned & Dormant Account Remediation

Identify and remediate orphaned accounts, dormant identities, and over-provisioned access across your application landscape.

Privileged Identity Integration with PAM

Converge identity governance with privileged access management for unified lifecycle management of standard and privileged accounts.

B2B / B2C Customer Identity (CIAM)

Deploy customer identity solutions with branded login experiences, social federation, progressive profiling, and consent management.

Compliance: SOX Segregation of Duties

Implement SoD policies, automated access certifications, and audit evidence generation for SOX, HIPAA, SOC 2, and ISO 27001 compliance.

Deliverables

What You Receive

Identity Landscape Assessment Report

Comprehensive mapping of all identity sources, directories, applications, entitlements, and gaps with prioritised remediation guidance.

IAM Architecture & Design Documentation

Full architecture documentation including directory strategy, federation topology, provisioning connectors, and governance policy design.

IAM Platform Deployment Package

Complete deployment artefacts including SSO configurations, MFA policies, provisioning connectors, and governance workflow definitions.

Team Enablement & Runbooks

Operational runbooks for access request management, certification campaigns, troubleshooting, and identity incident response.

Monthly Identity Health Reports

Monthly reporting on authentication success rates, orphaned accounts, certification completion, MFA adoption, and identity risk scores.

Quarterly Access Reviews & Tuning

Structured quarterly access certification campaigns with follow-through on revocations and continuous policy optimisation.

Modernise Your Identity Programme.
Build IAM That Your Team Owns.

Start with a free IAM maturity assessment and identity governance roadmap. Walk away with clarity on your identity posture and a practical path to improving it.