Monthly managed security service state report for [REDACTED]. Coverage summary, alert statistics, incidents resolved, and next-cycle priorities. Service ref. SVC-2025-HLG.
Plaidnox CSaaS delivered full SLA compliance for [REDACTED] in April 2025. 2,847 security alerts were processed across all monitoring surfaces. Of these, 2,801 were resolved as benign or low-priority. 46 required analyst triage, of which 3 were elevated to confirmed incidents. All three incidents were contained and remediated within the agreed MTTR SLA of 4 hours.
| Coverage Area | Assets Monitored | Alert Volume | Coverage |
|---|---|---|---|
| Endpoint (EDR) | 847 endpoints | 1,204 | 100% |
| Cloud (AWS / Azure) | 3 accounts | 892 | 100% |
| Email Security | 1,240 mailboxes | 543 | 100% |
| Network (IDS/IPS) | 12 segments | 208 | 94% (2 segments pending) |
| INC ID | Type | Severity | Detected | Resolved | Status |
|---|---|---|---|---|---|
| INC-042 | Credential stuffing against VPN portal | High | Apr 04 08:12 | Apr 04 10:01 | Closed |
| INC-043 | Lateral movement attempt . compromised service account | Critical | Apr 17 14:33 | Apr 17 16:02 | Closed |
| INC-044 | Phishing email with credential-harvesting link (3 users clicked) | High | Apr 23 09:44 | Apr 23 11:15 | Closed |
| Activity | Target Date | Owner |
|---|---|---|
| Service account least-privilege remediation | May 09 | Plaidnox / IT |
| Network IDS extension to remaining 2 segments | May 16 | SecOps |
| Monthly threat intelligence briefing | May 20 | Plaidnox |
| Quarterly vulnerability scan cycle | May 28 | Plaidnox |